Reporting a Concern or Allegation
Cuso International (Cuso) requires that all of representatives and related personnel follow high standards of ethical conduct in fulfilling their duties and responsibilities. As such, Cuso personnel, its Board of Directors, volunteers, partners, suppliers, agents, contractors or subcontractors are all expected to read, understand and comply with Cuso’s Code of Conduct and all its related policies.
Cuso is committed to responding to and managing any reported concerns and allegations made in good faith in a prompt, professional, fair and respectful manner.
No complainant, who discloses an incident of misconduct in good faith will suffer any adverse consequences, including but not limited to harassment, discrimination, retaliation, threats, or adverse employment consequences (including but not limited to discharge, demotion or suspension).
How to Report a Concern or Allegation
- Clearview Connects Platform (Confidential)
- Online: clearviewconnects.com
- Telephone: Call and speak to a Clearview live operator or leave a voicemail containing your report:
- Canada/US: 1-866-885-0753
- Peru: 0800-78428
- Colombia: 01800-518-9364
- Other regions (call collect): +1 416-386-7940
- Skype (audio-only) contact: clearview-connects
- Mail: P.O. Box 11017, Toronto, Ontario, Canada, M1E 1N0
- Email: allegations@cusointernational.org
Code of Conduct
Cuso International’s Code of Conduct gives direction on the actions and behaviours that are foundational to the ethical excellence we all expect across the organization. The following policies are included within our Code of Conduct and are applicable to all representatives and related personnel.
- Complying with Laws & Regulations
- Disclosing Conflict of Interest
- Anti-Corruption & Fraud Prevention
- Protecting Privacy & Confidentiality
- Safe & Respectful Workplace
- Child Protection
- Protecting from Sexual Exploitation & Abuse
- Reporting Misconduct (Whistleblowing)
The Code of Conduct can be found here in English, French and Spanish.
For more information about our Code of Conduct, contact info@cusointernational.org
Complaints Policy
Cuso International’s Complaints Policy for external stakeholders
A complaint is an expression of dissatisfaction about the service, actions, or lack of action by Cuso International as an organization or by individuals working at, with or on behalf of Cuso, including but not limited to employees, casual workers, Canadian and international volunteers, members of the Board of Directors, partners, donors, suppliers, agents, contractors or sub-contractors wherever they may be located. In the event of a complaint from an external stakeholder, Cuso will make every effort to resolve it as promptly and effectively as possible, and use it to assist in improving services, policies, and procedures.
See our Complaints policy here
Complaints can be submitted by phone, in person, by email or mail to the following:
Email: info@cusointernational.org
Toll-free telephone: +1.888.434.2876
Local telephone: +1.613.829.7445
Mail: 123 Slater Street, Suite 800, Ottawa ON K1P 5H2
The Cuso International Promise
We know you care about your donation being used effectively. We care about that too. Your trust is important to us and we promise to maintain transparency, inspire confidence and meet and exceed standards in our work.
Cuso International is accredited by Imagine Canada, a designation only given to charities that demonstrate excellence, credibility and leadership in fundraising, financial accountability and transparency, board governance, staff management and volunteer involvement. The Imagine Canada Trustmark is a symbol of our promise to you. A symbol you can trust.
Financial Statements
Through efficient operations and careful use of the funds we receive, we ensure the majority of funds are spent on delivering life-changing programs and supporting our partners and the families they work with. See our T3010 Registered Charity Information Returns here
Download our Financial Statements to see how we use funds effectively.
2023-2024 Financial Statements (PDF)
2022-2023 Financial Statements (PDF)
2021-2022 Financial Statements (PDF)
2020-2021 Financial Statements (PDF)
2019-2020 Financial Statements (PDF)
2018-2019 Financial Statements (PDF)
2017-2018 Financial Statements (PDF)
2016-2017 Financial Statements (PDF)
2015-2016 Financial Statements (PDF)
2014-2015 Financial Statements (PDF)
2013-2014 Financial Statements (PDF)
By the numbers - 2016-2019 (PDF)