Marketing And Customer Service Trainer
Location Myeik, Myanmar
Start Date Jun - Aug 2019 (flexible)
Length of Placement 6 Months
Language Requirements English
English Reading: Level 4, Writing: Level 4, Speaking: Level 4
Language Scale: http://cusointernational.org/languageratingscale
Open to Canadian Citizens and Permanent Residents of Canada only
The Volunteer’s Role
Opening a restaurant in a small town can be quite difficult. As an owner, you must deal with challenges such as unskilled staff and specific customer needs. In a tourism-centered town like Myeik, the high and low seasons can make or break you.
Mergui de Kitchen is the only truly European-style restaurant in Myeik. They serve local and international travelers with delicious westernized food as well as local delicacies. The owner, who has traveled and worked in restaurants in western countries, is finding it challenging to develop a business plan to increase income while also meeting the needs of local customers during its low season.
As the Marketing and Customer Service Trainer, you'll provide technical support to the owner and its staff, especially the Restaurant Manager so that local staff can have continuous training in customer service, basic English, and on-the-job support and professional development. In addition, you'll carry out market research of local restaurants, create advertisements and support the owner in developing a marketing strategy for the restaurant.
As a volunteer, you will:
- Conduct market research of local restaurants in Myeik to develop improved strategies of the business and identify other potential partners for Cuso International to work with in Myeik.
- Develop the brand of the restaurant, including promoting the business through social media as well as develop printed materials for marketing.
- Create a Customer Service Training and Manual, including how to treat customers, taking orders, how to deliver food and beverages, how to give recommendations for menu options, among others.
- Teach basic conversational and customer service-related English for staff and surrounding organizations to attract expatriate customers.
Essential Academic Qualifications:
- University degree in Hospitality Management, Marketing and/or relevant experience
Essential Professional Background:
- Experience in hospitality, business start-ups and/or training
- Experience in culinary arts training and/or food and kitchen hygiene & safety
- Experience in digital media, communications, marketing and promotion
- Demonstrated experience of working with multi-cultural, multi-disciplinary teams
About Our Partner
Mergui de Kitchen
At one time, Mergui de Kitchen was known as the Mergui Hotel and was the premier accommodation in town, which dates to the 1920's or 1930's. The location has now been turned into the Mergui de Kitchen, a seafood BBQ restaurant, serving locals and expat alike with delicious local food with western-style options. The owner himself has many years of restaurant experience working in western countries and is enthusiastic to learn more about how to grow his business.
As a relatively-new business, Mergui de Kitchen and its staff are eager to learn more about being a tourism enterprise, while adopting good business practices and becoming a favorite stop for tourists traveling through Myeik.
Terms and Conditions
Cuso International terms and conditions allow you to lead a modest and healthy lifestyle while being effective in your placement. This support package will cover basic living expenses for one volunteer and is not intended to cover home-based expenses (ex. loans, support payments, etc.) or luxury items such as imported items in placement or international personal travel.
- Modest monthly living allowance (varies depending country)
- Accommodation while in placement
- Return airfare and visa/work permit costs
- Cost of required vaccinations, antimalarial medication and health insurance
- Pre-departure training and in-country orientation
- Travel and accommodation for reintegration debriefing weekend
- Modest support for accompanying partners and dependents going on placement with you for 12 months or longer (Return flight, emergency medical insurance, vaccinations)
- Access to Employee Assistance Program while in placement and upon return
- Cuso International assessment day (Candidates must cover the first $200 of the most cost-effective travel expenses and all accommodation costs).
- Travel and accommodation for the five-day pre-departure training course and for in-country orientation
- Bonus: Additional return flight home or cash in lieu after 12 months of service for volunteers who extend for another 6 months
We ask each volunteer, regardless of placement length, to raise $2,000. All volunteers receive support from Cuso International to help achieve the goal through fundraising. If the volunteer chooses not to fundraise or is unable to achieve the fundraising goal, he/she can make a one-time donation or become a monthly donor to support our work.
Depending on the nature of the placement, volunteers are encouraged to provide e-volunteering support to the local partner or Cuso International before or after the field placement. Volunteers also have the option of requesting support from an e-volunteer to help them with their work while they are in placement.
Residency and Citizenship
The majority of Cuso International volunteer applicants are residing in Canada at the time of application and during the pre-departure process. Occasionally we received applications from volunteer applicants who are residing outside of Canada at the time of application. In both instances, between your application date and placement start date, we must be able to contact you and you must be able to contact us easily and promptly throughout the process.
We may require your passport and would need to be aware of your current place of residence and any travel plans you may have during this time. You will also require unrestricted access to Canada during this time for assessment and training, as applicable.
Leaving your country of residence can have significant effects on your citizenship status in that country. It is your responsibility to research the consequences of travelling to Canada during the pre-departure process if you are living outside of Canada and of leaving your country of residence for a placement with the immigration authority where you live.
By applying to this placement, you accept full responsibility for any consequences related to your citizenship, residency and immigration status or penalties as a result of travel to an assessment day, training course, international placement or other Cuso International related travel.
You must check the implications that apply to you, but examples include:
- Canadian permanent residents may need to make arrangements with immigration authorities before travelling. These arrangements allow them to travel without risk to their status in Canada. Without them, residency status may be withdrawn.
- Citizens of other countries, including those visiting Canada on a visa, may have travel restrictions.